Contact Customer ServiceFor immediate assistance, please look at the detailed topic descriptions below.
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How do I purchase software?
Is this piece of software compatible with the system software I am currently using?
I cannot locate the translator I need on your site.
I have already bought the product, but I have lost my registration keys, what should I do?
I have already bought your product, and now I see that upgraded version is available for it. I would like to buy at discounted price.
Do your "Download a Trial" versions have any limitations?
What if I can't pay by credit card?
I would like to buy this software, but it's too expensive for me.
Why is my registration key not working?
How do I register my "Download a Trial" copy?
I am not able to view Chinese symbols, there are only squares in their place. Do I need to install a Chinese font?
How to uninstall the Language Support software? It keeps saying "Can not delete. File in use".
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Home > Help
Contact Customer ServiceFor immediate assistance, please look at the detailed topic descriptions below.
To find the product you need, browse through our catalog or search for items using the Search Wizard. All search functions are completely safe. We have developed our content to ensure it is well-presented, provides the information you need, and is easy to access. Every e-store page provides a Keyword search form for your convenience.
Adding Items to Your Shopping Cart
Every catalogue item has an "Order Now" button on the product information page. This button instantly places the product in your shopping cart. You may place as many items as you want in your shopping cart. Moving something to your shopping cart does not commit you to purchasing it. Once you place an item in your cart, you may then choose to place the order immediately using the navigation bar at the top of the page or continue shopping via the "Continue Shopping" link until your cart contains all the items you want to order. You may view the contents of your Shopping Cart at any time simply by clicking the Shopping Cart icon at the top of every page on our Web site.
Purchases and downloads
Proceed to Checkout
Our checkout area is where you can purchase any items you have put into your Shopping Cart and is completely secure. The Billing & Shipping Information page and all checkout pages thereafter are accessed in secure mode. Shipping & handling is not applied to downloadable orders.
Placing Your First Order
Placing an order with Lingvo.us couldn't be easier and you do not need to create an account to place an online order. If you do create an account you will be able to monitor all your orders and view a detailed order history. To make your online shopping experiences as safe and enjoyable as possible, we use only the most advanced e-commerce solutions. We use the respected THAWTE system to provide SSL (Secure Sockets Layer) protection for the most secure online transactions and VeriSign, for security in the payment process.
As a new customer you simply enter your email address and choose a password, after confirming the password, you then click the "Submit" button. (Please remember that the email address you provide here is the only email address to which we will be able send information regarding your subsequent orders.)
Registering an Account
You will need an account in order to access your order status and history, to receive registration keys, to download full versions of purchased software, and to subscribe and unsubscribe to our news and press releases. If you have forgotten your password and need to retrieve it, we can remind you by email if you follow this link.
Your Account and Mail Preferences
Lingvo accounts are automatically configured to let you receive news on our latest product releases, services and events. In addition you will automatically notifications of special offers and product promotions. If you prefer not to receive these materials, please indicate this by choosing your preferences. To change notification preferences, simply uncheck the box next to "Send Lingvo news".
You may have your order shipped to any address you want and need only specify at which address you prefer to receive your order. If you wish to have an order sent to an address different from your billing address, that address must be verified. Please note that all required fields must be completed on your order form.
Changing your Account Details
If your email and/or physical addresses have changed, you should update your information. Simply click on "Your account" at the top of our Home page and sign in if you haven't already done so. Scroll to the bottom of the page where you will find "Account settings". On the "Account Settings" page, select the information you would like to update (name, email or address) to make any changes. Click "Update profile". To ensure your security, you will be prompted to enter your password before any changes are saved.
In order to complete any transaction we are required to verify your billing address with your credit card company. To do this you should provide us with the address at which you receive your monthly statement by filling in a form. If you provide us with any incorrect or incomplete information your order will be delayed and additional processing charges may be applied. We will contact you via email if we experience any problems authorizing your order. Please note that this is a standard requirement of all credit card issuers for payment authorization and is designed to insure online security. Note that you must fill out all required fields. We require a correct billing address for credit card verification only. We will never send any mail to this address unless you specifically request it. Providing us with your billing address helps protect your credit card from fraudulent use.
Select a Shipping Method
Choose a shipping method based on how quickly you would like to receive your merchandise. We will indicate estimated shipment and delivery dates on the order form and in an email that confirms your order.
Select a Payment Method
We accept American Express, MasterCard/Euro Card, Discover and Visa. If you pay using a credit/debit card, all you do is simply enter the card number without spaces or dashes. If you're purchasing a product available for download, we will debit your account and provide you with the registration key for the download.
Review your Order
Once you have entered all required information, click on the "Here" button that you will find on the bottom of the page. An order summary will be generated and the order will be confirmed by a message to the electronic address you've entered.
WShopping with Lingvo.usis entirely risk-free. We absolutely guarantee it. Our advanced secure server software employs the most up-to-date technology to protect your security. We use the Secure Socket Layer (SSL) protocol to safeguard all your personal and financial information including your name and address and credit card number. This protocol ensures that your information is securely and reliably encrypted for worry-free transmission over the Internet.
We collect only the information necessary to provide you with the service you've requested. We will never share, trade or sell your personal information or email address to a third party.
Your name, address, telephone number, email address and credit card information are needed to process all orders.
Enjoy shopping with us!
Privacy and Security
Shopping at Lingvo.us is safe. That's because our advanced secure server software employs the most up-to-date technology to protect your security. We use the Secure Socket Layer (SSL) protocol to safeguard all your personal and financial information including your name and address and credit card number. This protocol ensures that your information is securely and reliably encrypted for worry-free transmission over the Internet. Data encryption ensures that your credit card number and personal information are never sent over the Internet without proper safeguards. Once your data has been encrypted, only the credit card authorization companies can access it. In addition, your personal data, including address, email and billing information is stored only on a secure server within the data center. Our expiring cookies are all 'per-session' and do not extract any information from your computer. We do not track any information regarding our customers with the exception of that which is willingly provided. To offer additional levels of security for all credit card transactions, no charges are made to your account until we first obtain confirmation of an order directly from you.
Terms and Conditions
We have designed this site for your convenience and are certain that you will enjoy shopping with us. Please be sure to read the fine print and become familiar with our Terms and Conditions. For the complete Terms and Conditions, please click here.
Ectaco warrants to the end user that the products sold on Lingvo.us will be free of defects in material and craftsmanship for a period of ONE YEAR from the date of original retail purchase, as evidenced by the sales receipt. If any defect occurs, users must return the product either to the dealer or directly to one of the Ectaco offices. Ectaco will, at its discretion, repair or replace the product at no additional charge. To see the complete warranty text, please click here.
Lingvo is pleased to offer an electronic gift certificate program. Gift certificates make great presents, and allow the recipient to choose the product they really want to have. Gift certificates are available in a wide range of valuations. For easy online purchases, buy a gift certificate or use one yourself to pay for a purchase.
Are you experiencing difficulty using our product? Here you will find various FAQ's, product manuals, and information on troubleshooting. If you still have an unanswered question, contact our support team.
We strive to provide you with the best possible products and service. This is why it is very important for us to know how we are doing. What could be improved? Which features should we add? For those that work hard to excel, the sky is the limit! Please send us your comments, they will help us improve our service. We appreciate your business.
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